Corporate social responsibility

From supporting our local communities to nurturing tomorrow’s talent, we are working to positively impact our clients, our investors, our employees and our suppliers.   

 

Business conduct and standards

TMF Group employees and business entities are held to the highest ethical and professional standards.

 

• Employees are bound by our Code of Conduct which details our Anti-Corruption and Anti-Bribery policies. This is included in all inductions and employees complete annual compliance training.

• Our business units are audited for corruption risks as part of our standard internal  and statutory external audits. We are working to achieve ISO 27001 and certain ISA 3402 accreditations across the business.

• Suppliers and sub-contractors are also selected on the basis that their ethics and values are aligned with ours.

• We are also selective when accepting clients, putting them through rigorous Know Your Client processes.   

 

Working environment

We are committed to developing and supporting our people across the organisation, recognising and rewarding them for the work that they do.

 

• TMF Group employs some 7,800 individuals worldwide and aims to be the employer of choice wherever we operate.

• We aim to provide a competitive and fair employment environment, remunerating fairly according to skills, performance, competitors and local market conditions and equipping our employees to succeed in their roles and realise their full potential with us.

• We seek to nurture today’s talent to become tomorrow’s business leaders through tailored training and development. Our learning and development function, which includes the TMF Group Business Academy, is state of the art.

• Our global competency framework sets clear expectations for each job band and an individual’s objectives and performance against them.  Professional development requirements are reviewed twice a year. 

• The health and safety of our employees is the number one priority of all business operations.  Accordingly, we ensure that our working environments are safe and fit for purpose.

• We are committed to offering equal opportunities to all regardless of race, sex, nationality, ethnic or national origin, language, age, marital status, sexual orientation, religion or disability.

• We do not tolerate harassment in the workplace.

 

Client satisfaction

Meeting and exceeding our clients’ expectations remains at the core of our business. We constantly strive to develop and deliver services that the market needs and wants.

 

• We seek to provide our clients with a service hallmarked by integrity, quality and care. Through excellent planning, employing quality people, and a commitment to innovation, we aim to understand, meet and exceed the needs and expectations of our clients and stakeholders.

• Since 2013, TMF Group has conducted a rolling Global Client Satisfaction Survey, using its findings to review and improve our service delivery.

 

Environmental and social impact

Sustainability is a core part of our corporate strategy and foundation for business growth. TMF Group actively promotes greater social and environmental responsibility within our offices and encourages the adoption of environmentally- friendly technologies.

 

• We are committed to a programme of management, continuous improvement and reporting of our direct and indirect impacts, which marks our contribution to improving the world in which we live. This is supported by our sustainable procurement policy which is included in all RFPs..

• We strive to be a good corporate citizen around the world, recognising our responsibility to work in partnership with the communities in which we operate. We foster local business relationships through sourcing local labour, equipment and materials where possible and will continue to champion community engagement throughout our Group. Many TMF Group offices are actively engaged with recognised local charities and community projects, as well as promoting local environmental and educational causes.