Complaints Handling Procedure

We aim to provide a high standard of service to our clients. If however at any time you would like to discuss with us how our services could be improved, or if you are dissatisfied with the services received, you may contact us directly.

We will investigate any complaint carefully and promptly, and if the services provided have been less than satisfactory, we will endeavour to do everything possible to put it right. Our Code of Conduct set out guidelines in this respect. 

Complaint handling procedure information for individual countries

Some of our TMF Group offices may be subject to more stringent local laws or have additional complaint policies in place. You can find more detailed information below.