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Complaints Handling Procedure

We aim to provide a high standard of service to our clients. If however at any time you would like to discuss with us how our services could be improved, or if you are dissatisfied with the services received, you may contact us directly.

We will investigate any complaint carefully and promptly, and if the services provided have been less than satisfactory, we will endeavour to do everything possible to put it right. Our Code of Conduct set out guidelines in this respect. 

Complaint handling procedure information for individual countries

Some of our TMF Group offices may be subject to more stringent local laws or have additional complaint policies in place. You can find more detailed information below.


General Complaints Handling procedure 

Complaints Handling procedure - Luxembourg 

Complaints Handling procedure - Netherlands 

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TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. More than 10,000 colleagues in 125 offices across 86 jurisdictions provide local expertise. Our locations cover 92% of world GDP and 95% of FDI inflow.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained. We work with the majority of the Fortune Global 500, FTSE 100 and top 300 private equity firms.

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