Case study

Microsoft invited TMF Group to bid for its Costa Rican FTZ compliance work. “What impressed me from the start about the TMF Group team is its combination of deep subject matter expertise and willingness to provide a tailor-made solution for our particular needs,” said Allan Cruz Cubillo.

“TMF Group demonstrated that it has the right expertise and resources to cover all our accounting and tax needs – and support business continuity and succession planning – with a single team.” Allan Cruz Cubillo added.

From 2018 to 2023, TMF Group supported Microsoft Costa Rica’s statutory and tax operations in the following areas:

• Tax – indirect tax, direct tax, transfer pricing and new/changes to local regulations, Costa Rican FTZ regime
• Balance sheet and financial statement analysis
• Accounting support services (in partnership with purchase-to-pay (P2P) and record teams)
• Treasury and banking support
• Statutory (external) audit, internal audit and Sarbanes–Oxley compliance
• Statutory management and guidance
• Payroll – statutory review and guidance
• Mailroom and document management
• Purchase order desk support.

Another significant area of compliance TMF Group has helped Microsoft with is in fixed asset tracking. It is important for assets included in the FTZ to stay on location and be used for their stated purpose in order to comply with the regime rules. TMF Group designed a standardised process for Microsoft’s asset tracking solution, which helps the company keep tabs on more than 10,000 individual assets across its Costa Rican operations.

One measure of the success of TMF Group’s work with Microsoft was the feedback from the PROCOMER auditor following the 2022 annual audit, who commented that the preparation work was one of the best examples of accounting and operational order they had seen in their career.

Microsoft (Nasdaq 'MSFT', @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

Located in the heart of a prominent tech and business hub in San José, Microsoft Costa Rica serves customers from the Caribbean, Central America, Peru, Ecuador and other markets in the region with customer services and support, as well as handling internal sales globally. In 2018, Microsoft decided to enter the Costa Rica Free Trade Zone, while also consolidating its Costa Rican presence into a single, purpose-built modern office. It has grown from just 60 local employees at this time to around 1,700 by the end of 2022.

• Services provided by TMF Group: Accounting & tax
• Jurisdictions covered: Costa Rica